Privacy policy
Faida LLC FZ Last updated: April 2026
1. Who We Are
Faida is a residential mortgage brokerage registered in Meydan Free Zone, Dubai, UAE. We operate under the website faida.ae. When you use our website or engage with our services, you are sharing information with us, and we take that responsibility seriously.
If you have any questions about this policy, you can reach us at: [email protected]
2. What Information We Collect
We collect information you provide directly to us, including:
- Your name, phone number, and email address
- Employment details, income information, and financial data relevant to your mortgage application
- Property details including purchase price and location
- Identity documents such as passport copies and Emirates ID (collected during the mortgage process)
- Bank statements and payslips (collected during the mortgage process)
- Any other information you share with us via our website, WhatsApp, or email
We may also collect limited technical data when you visit faida.ae, such as your browser type and pages visited, through standard website analytics tools.
3. Why We Collect Your Information
We use your information to:
- Assess your mortgage eligibility and identify suitable financing options
- Prepare and submit mortgage applications to UAE banks on your behalf
- Communicate with you throughout the mortgage process
- Send you relevant updates, guidance, or follow-up information related to your enquiry
- Comply with our legal and regulatory obligations
We do not use your information for unrelated marketing purposes, and we do not sell your data to third parties.
4. Who We Share Your Information With
To provide our services, we may share your information with:
- UAE banks and lenders, for the purpose of obtaining mortgage pre-approvals and final offers
- Property valuators appointed by the bank during the financing process
- The Dubai Land Department or other government bodies, where required for property transfer
- Regulatory authorities, if required by law
We share only what is necessary and do not disclose your data beyond what is required to complete your mortgage.
5. How We Store and Protect Your Data
Your data is stored securely using industry-standard tools and practices. We take reasonable steps to protect your information from unauthorised access, loss, or misuse. Where possible, sensitive documents are stored in encrypted systems and accessed only by Faida personnel involved in your application.
We retain your information for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law.
6. Your Rights
Under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, you have the right to:
- Request a copy of the personal data we hold about you
- Request that we correct any inaccurate information
- Request that we delete your data, where we are not legally required to retain it
- Withdraw your consent for us to use your data at any time
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
7. Cookies
Our website may use basic cookies to understand how visitors use the site. These cookies do not collect personally identifiable information. You can disable cookies in your browser settings at any time.
8. Third-Party Links
Our website may contain links to external sites, including bank websites or property portals. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately.
9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about how we handle your data, please contact us:
Faida Email: [email protected] Website: faida.ae Location: Meydan Free Zone, Dubai, UAE
11. Governing Law
This Privacy Policy is governed by the laws of the United Arab Emirates, including UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection. As a company registered in Meydan Free Zone, Dubai, any disputes arising in connection with this policy shall be subject to the jurisdiction of the UAE courts.